Terms of Service
These Terms govern use of WindowHop by store customers, store staff, booth owners, shoppers, and visitors.
Effective: July 24, 2026 · Version: 2026-07-24-whole-store-discovery
1. Accepting these Terms
By accessing or using WindowHop, you agree to these Terms and the Privacy Policy. A person accepting these Terms for a store represents that they are authorized to act for that store. WindowHop is intended for people age 13 or older. A minor who is legally permitted to use the service must do so with the involvement of a parent or guardian.
2. What WindowHop provides
WindowHop provides public digital storefronts that help shoppers discover physical antique malls, markets, independent local stores, booths, current photos, store-approved discounts, available booth spaces, and one-way Store Updates. Stores may also choose to enable an item pull-request workflow where eligible. WindowHop is a marketing and discovery service. It is not a point-of-sale system, inventory system, payment marketplace, shipping service, appraisal service, booth-leasing platform, or general social network.
3. Store accounts, booth spaces, and subscriptions
The store is the subscribing customer. A marketplace store controls its store profile, permanent booth-space roster, store-level policies, public information, invitations, and renter assignments. Booth-space names may use numbers, letters, cases, walls, cabinets, or other store-defined labels. If WindowHop enables the Independent Store plan, an eligible local store without booth spaces may instead operate one store-managed public gallery with 50 active photos by default and a WindowHop-configured maximum no greater than 100, with no booth roster or booth-owner accounts. WindowHop may disable new Independent Store enrollment or hide Independent Store pages while that plan is unavailable. Store subscriptions are governed by the Store Subscription Terms. Standard My Booth access and the included 10-photo gallery do not require a separate booth-owner subscription after store confirmation. WindowHop may offer clearly disclosed optional add-ons in the future without changing the included standard access.
4. Access, roles, and account security
WindowHop may use secure, expiring, one-time email links for Store Owners, booth owners, and shoppers. A store may also use one shared, store-specific Store Staff code for ordinary operations. Store Staff cannot access billing, ownership, Staff-code administration, cancellation, or protected store settings. The Store Owner controls and may replace or revoke the shared code and sign out all staff devices. WindowHop Admin may revoke Staff access but cannot view the current code. Users must protect approved email accounts, access codes, and signed-in devices and report suspected unauthorized access. WindowHop may invalidate sessions and links after an access change.
5. Booth pages, assignments, and turnover
Every booth space has a permanent place in the store’s private roster, but a booth generally becomes publicly browsable only after it has an approved Store Snapshot or booth-owner photo. A store may advertise an available booth without a photo. WindowHop reviews a store’s initial storefront before approving its public launch. A store may keep an unclaimed booth visible through one current Store Snapshot, while a verified booth owner may manage additional photos, a custom name, categories, descriptions, discounts, questions, and other eligible tools. Booth photos and descriptions are recent previews, not complete inventory records, and do not guarantee that an item remains available, is priced as shown, or is in the same location. A store may end a renter’s booth assignment when the renter leaves or changes spaces. Ending an assignment removes that renter’s access and starts the next assignment with a clean public page and private inbox. The booth’s store-controlled label, permanent link, and QR code are designed to remain associated with the physical booth through renter changes. A Store Owner may retire a physical booth that no longer exists or merge it into a surviving booth after ending any renter assignment. WindowHop may preserve prior assignment records and conversations for the store’s internal oversight, security, support, and legal needs.
6. Questions, notifications, and pull requests
Shoppers must use a verified My WindowHop account to send private booth questions, continue a conversation, or submit a pull request. Shopper messages may optionally attach one current photo selected from that booth’s public gallery; WindowHop does not accept unrelated shopper uploads in this workflow. Booth owners and permitted Store Staff may reply inside WindowHop, and store-team replies are labeled. Sent messages are preserved as an uneditable conversation record, although authorized users may archive a thread from an active inbox. WindowHop may apply message limits, preserve oversight records, and suspend communication access to prevent spam, harassment, or abuse. Email is used for notifications and secure access links rather than message replies. Pull requests appear only when the store enables them and the booth is managed by its verified booth owner. The shopper selects a current booth photo and submits the agreed description and price. The booth owner must approve the exact request before it reaches the store. A request is not ready until the store physically confirms the pull. The seven-day pickup period begins at that confirmation, and unfinished requests close if the booth assignment ends. WindowHop does not take custody of merchandise, process merchandise payment, or guarantee fulfillment.
7. Features that are not currently public
WindowHop may retain unfinished or previously tested features in its internal code or database while keeping their public pages, navigation, submissions, and replies disabled. A disabled feature is not part of the currently available service unless WindowHop expressly enables it.
8. Available booths and optional waiting lists
A store may advertise an available booth with only its availability status or may optionally add a photo, size, and price. WindowHop may publicly list all stores currently advertising openings and allow shoppers to narrow stores by location. A store may separately enable a private booth waiting list that collects a prospective renter’s contact information and optional note for that store. The store controls whether the list is available, whom it contacts, and how it records the outcome. Joining a waiting list does not reserve a booth, guarantee contact, establish a fixed priority right, or guarantee acceptance. Available-booth pages and waiting lists are organizational and advertising tools only. Availability, rent, commissions, deposits, rules, leases, applications, screening, approvals, and payments are handled directly by the store. WindowHop is not a broker, landlord, tenant-screening service, or party to any booth-rental agreement.
9. Store and booth-owner content
Stores and booth owners retain ownership of content they upload. Authorized Store Owners and employees may publish Store Updates containing free text, one optional photo, or a link to one public booth. Store Updates are a one-way store communication feed and do not include public comments or reactions. They grant WindowHop a nonexclusive, worldwide, royalty-free license to host, resize, display, distribute, and promote uploaded content as needed to operate and market WindowHop and the participating store. The uploader represents that they have permission to use the content and that it is accurate, lawful, and not misleading.
10. Prohibited content and conduct
Users may not upload or submit illegal, infringing, deceptive, hateful, threatening, sexually explicit, privacy-invasive, malicious, or unrelated content; impersonate another person or store; scrape or disrupt the service; bypass access controls; or use WindowHop to facilitate unlawful transactions. WindowHop may review, restrict, remove, or preserve content and may suspend access when reasonably necessary for safety, legal compliance, support, or service integrity.
11. Third-party services
WindowHop relies on third-party hosting, email, storage, mapping, analytics, and payment providers. Links to stores, maps, social pages, or other third-party services are provided for convenience. Their terms and privacy practices apply when users interact with them.
12. Service changes and availability
WindowHop may add, modify, pause, or discontinue features. The service may occasionally be unavailable for maintenance, provider outages, security events, or circumstances outside WindowHop’s control. WindowHop does not promise uninterrupted or error-free operation.
13. Disclaimers
To the maximum extent permitted by law, WindowHop is provided “as is” and “as available.” WindowHop does not warrant merchandise quality, authenticity, ownership, safety, legality, price, availability, store accessibility, store hours, seller statements, booth-rental terms, or the outcome of any in-person transaction.
14. Limitation of liability
To the maximum extent permitted by law, WindowHop will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, missed purchases, travel costs, or disputes between stores, booth owners, shoppers, or other third parties. WindowHop’s aggregate liability arising from a paid store subscription will not exceed the amount the store paid to WindowHop during the three months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply.
15. Ending access
Users may stop using WindowHop at any time. Stores may cancel under the Subscription Terms. WindowHop may suspend or terminate access for material violations, nonpayment, security concerns, legal requirements, or harm to users or the service. Following cancellation or unresolved payment, public pages may become private without immediate deletion. Canceled store data is ordinarily retained privately for six months before permanent deletion, subject to the minimal legal and accounting retention described in the Privacy Policy. Sections that by their nature should survive termination will remain in effect.
16. Changes to these Terms
WindowHop may update these Terms as the product changes. Material changes will be posted with a new effective date and, when appropriate, communicated to subscribing stores. Continued use after the effective date means the updated Terms apply.
17. Governing law
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law rules, except where applicable law requires otherwise. The parties should first attempt to resolve disputes informally by contacting WindowHop.
Contact
Questions about this policy may be sent to luke@windowhop.com.