Refund Policy
WindowHop subscriptions are generally nonrefundable, with practical exceptions for billing mistakes and circumstances where a refund is required by law.
Effective: July 24, 2026 · Version: 2026-07-24-whole-store-discovery
1. Subscription charges
Monthly subscription charges are generally nonrefundable once a billing period begins. Canceling normally stops future renewals and does not create a prorated refund for unused time in the current period.
2. Billing errors
WindowHop will review good-faith reports of duplicate charges, incorrect booth-count charges, charges after a timely cancellation, or other billing errors. Approved corrections may be issued as a refund, account credit, or reversal through the original payment method.
3. Unauthorized charges
A store that believes a charge was unauthorized should contact WindowHop promptly and protect the related payment and email accounts. WindowHop may request information reasonably needed to investigate and may coordinate with the payment processor.
4. Service issues
Brief maintenance, third-party outages, individual feature interruptions, or a store’s failure to use the service do not automatically qualify for a refund. WindowHop may provide a credit or refund in its discretion for a substantial, prolonged service failure directly caused by WindowHop.
5. Merchandise and booth rentals
WindowHop does not process merchandise purchases, booth rent, deposits, commissions, leases, or in-store payments. Refunds or disputes involving those transactions must be handled directly with the store, booth owner, payment recipient, or other party involved.
6. Requesting review
Send a billing-review request within 30 days of the charge when reasonably possible. Include the store name, charge date, amount, and a description of the issue. Do not email complete card numbers or card security codes.
7. Legal rights
Nothing in this Policy limits a refund or remedy required by applicable law. If this Policy conflicts with a nonwaivable consumer or commercial protection, the law controls.
Contact
Questions about this policy may be sent to luke@windowhop.com.