Store Subscription Terms
WindowHop is store-funded. A Store Owner receives a clear checkout invitation before a subscription starts, and payment status is confirmed automatically by the payment processor.
Effective: July 24, 2026 · Version: 2026-07-24-whole-store-discovery
1. The subscribing customer
The antique mall, market, or store is the WindowHop customer. Only the authorized Store Owner may start, manage, or cancel the subscription. Employees may help operate the store but cannot access billing, ownership, employee administration, or protected store settings. Standard My Booth access and the included 10-photo gallery do not require a separate booth-owner subscription. WindowHop may offer clearly disclosed optional add-ons in the future.
2. Standard and custom prices
One plan covers the entire store. The standard marketplace subscription is $50 per month for a store with up to 50 total booth spaces. Above 50 booths, the standard monthly price is $1 per booth. Examples: 35 booths cost $50 per month; 50 booths cost $50; 68 booths cost $68; 112 booths cost $112; and 200 booths cost $200. WindowHop may instead offer a store a written custom flat monthly price or custom annual price. A custom annual plan is paid upfront and renews annually. The price, interval, first-charge date, and renewal terms shown to the Store Owner at protected checkout control for that store. If WindowHop enables and offers the Independent Store plan, its standard price is $50 per month unless a written custom, Trial, No Charge, or promotional offer states otherwise.
3. Booth count
Billing uses the store’s total physical booth spaces, with every booth included. Occupied, vacant, store-managed, and booth-owner-managed spaces are all part of whole-store coverage. Adding a physical booth updates the projected next-invoice amount. When a Store Owner permanently retires a physical booth that no longer exists, the total booth-space count and projected next invoice decrease automatically. Temporarily hiding a booth or ending a renter assignment does not retire the physical space or reduce the count. The store must keep its booth roster reasonably accurate.
4. What is included
The marketplace subscription includes the public store page and directory listing, a permanent roster place and QR link for every booth space, store-defined roster tools, one-photo Store Snapshots, the standard 10-photo My Booth gallery, booth claiming, Fresh Finds across WindowHop and within the store, discounts, private questions, one-way Store Updates, optional store-controlled pull requests, available-booth promotion, an optional private booth waiting list, individual employee access, practice experiences, Views & Trends information based on recorded WindowHop activity, and reasonable standard support. A booth becomes publicly browsable after it has an approved current photo or is advertised as available. When available, the Independent Store plan instead includes one public store page and one store-managed gallery with a hard maximum of 50 active photos; it does not include a booth roster, booth claims, booth-owner accounts, available-booth listings, booth waiting lists, or booth pull requests. Features may evolve under the Terms of Service.
5. Checkout, billing, and renewal
Moving a store from Trial or No Charge access toward a subscription does not itself create a charge or change whether the store is publicly active. WindowHop sends the Store Owner a protected checkout invitation stating the agreed monthly or annual price, billing interval, first-charge date, and checkout deadline. The Store Owner must authorize the future price through the payment provider. A store is marked Active only after the provider confirms payment. Monthly subscriptions renew each month and annual subscriptions renew each year until canceled.
6. Trials and No Charge access
Trial access and No Charge access cost $0 through the end date shown for the store. Both options require an end date selected by WindowHop administration and do not require a card unless the Store Owner separately authorizes future paid service. The Store Owner may authorize a future monthly or annual subscription in advance and may cancel before the first-charge date without being charged. No Charge access does not create a future charge by itself.
7. Failed payments and seven-day grace period
If a recurring payment fails, WindowHop may retry it and notify the Store Owner. The store ordinarily has seven days to correct payment. During that grace period, the storefront may remain public. If payment is not resolved by the end of the grace period, public store and booth pages become private but are not deleted. A later successful payment may automatically restore eligible public pages. The store remains responsible for valid charges incurred before suspension or cancellation.
8. Deactivation, cancellation, private retention, and deletion
A store is either active and publicly participating or inactive and not being charged. Deactivating a paid store cancels future renewal while keeping the storefront active through the already-paid period. Deactivating a Trial or No Charge store costs $0; access may remain active through the displayed end date when cancellation is scheduled. When a Trial or No Charge period ends without an authorized paid plan, the public store and booth pages become private while the store’s content ordinarily remains recoverable for six months. During that period, WindowHop may restore the store subject to then-current eligibility and billing choices. After six months, WindowHop may permanently delete private operational content and personal data while retaining a minimal internal legal and accounting record as described in the Privacy Policy.
9. Price changes
WindowHop may change future subscription pricing by providing reasonable advance notice. A price change will apply no earlier than the store’s next renewal after the notice period stated in the notice. Continued use after the new price takes effect means the store accepts the updated price.
10. Taxes
Prices may exclude sales, use, or similar taxes. The store is responsible for taxes that apply to the subscription, except taxes based on WindowHop’s income. The payment processor may calculate and collect taxes where configured or required.
Contact
Questions about this policy may be sent to luke@windowhop.com.